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SHIPPING/TRACKING

PAYMENTS VIA PAYPAL WILL ONLY BE SHIPPED TO THE ADDRESS REGISTERED ON YOUR ACCOUNT - ADDITIONAL ADDRESSES MAYBE SETUP ON YOUR ACCOUNT  

When you pay through Paypal, we as sellers must ship to your address generated by Paypal for our financial protection and yours. Asking a seller to ship to an alternate address is a hassle. We have to type the address in. It is not imported from the transaction record. Mistakes can happen and we as the seller no longer have any protection against a fraudulent transaction.

The solution:

You can have up to 9 "gift" addresses in your paypal account. Add your work address, college student address, friends, family etc. Then when you buy something online for something with Paypal, simply select that address from your list during the payment process (edit address link is there) . Then the seller gets a good address, generated by Paypal and no questions or special instructions are needed.

TRACKING VIA ROYAL MAIL and INTERLINK / DPD 

DETAILED TRACKING VIA DPD / INTERLINK    TRACK ONLINE

TRACKING ROYAL MAIL (link)  https://www.royalmail.com/track-your-item

 

All Mail exported from the UK is liable for random Customs Inspections, although we appreciate that Customs do protect our borders, as a company we cannot be help accountable for delays caused in this manner.  Delivery times are only estimated  - No service is guaranteed - I nternational transit times are estimated and assume no Customs delays or severe weather conditions. 

Please always provide a local contact number for the recipient 

 

UNITED KINGDOM 

Wax Seal Orders Despatched within 3-7 working days

Sealing Wax Orders Despatched within 24 working hours for wax in stock or 3-7 days for larger orders 

Bottle Sealing Wax Despatched within 3-5 working days - made to order

ROYAL MAIL First Class Post, Recorded Delivery, or Special Delivery  (Tracking via Royal Mail Website )
UNITED KINGDOM, including England, Scotland, Wales, Northern Ireland


INTERLINK NEXT DAY,  9am and Saturday & Sunday Service Available - For Saturday or Sunday Delivery, order must be received Thursday Evening - not applicable to Wax Seal Stamp orders.
UNITED KINGDOM (ENGLAND, WALES & SCOTLAND - EXCLUDING Channel Isles, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland, Scottish Highlands AB36-38, AB66-56, FK17-21, IV1-39, IV52-54, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50. Scottish Islands HS1-9, IV40-51, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
                     Online tracking (please use the consignment number from your order despatch email) Delivery information also sent via email and mobile phone with options to follow your parcel and amend delivery date. 
TRACK ONLINE

UNITED KINGDOM (CHANNEL ISLANDS)
             ROYAL MAIL First Class Post, Recorded Delivery, Special Delivery (Next day following despatch) 
                     Track using the number emailed to you via the Royal Mail Website https://www.royalmail.com/track-your-item
            

UNITED KINGDOM ( NORTHERN IRELAND)
             ROYAL MAIL First Class Post, Recorded Delivery, Special Delivery (Next day following despatch)
                     Track using the number emailed to you via the Royal Mail Website https://www.royalmail.com/track-your-item 
             INTERLINK (NEW) Next day delivery
                     Online tracking (please use the consignment number from your order despatch email) Delivery information also sent via email and mobile phone with options to follow your parcel and amend delivery date.  TRACK ONLINE

             

UNITED KINGDOM (HIGHLANDS AND ISLANDS)
             ROYAL MAIL First Class Post, Recorded Delivery, Special Delivery (may take longer for remote areas) 
                     Track using the number emailed to you via the Royal Mail Website https://www.royalmail.com/track-your-item
             INTERLINK (NEW) Next day delivery
                     Online tracking (please use the consignment number from your order despatch email) Delivery information also sent via email and mobile phone with options to follow your parcel and amend delivery date.  TRACK ONLINE

                     

IRELAND
             ROYAL MAIL Standard (Untracked); ROYAL MAIL Track & Sign (estimated delivery 3-5 working days)
                     Track using the number emailed to you via the Royal Mail Website https://www.royalmail.com/track-your-item
             INTERLINK (NEW) 1-2  day delivery TRACK ONLINE
                     

INTERNATIONAL ORDERS

Despatch via:

ROYAL MAIL Standard Service (un-tracked)  allow 5-20 Days average - this service can be slow and no delivery times or guarantees 
ROYAL MAIL International Track & Signed, Tracked or Signed (Track & Sign will be used where available) delivery times vary
           Track using the number emailed to you via the Royal Mail Website https://www.royalmail.com/track-your-item

DPD Road Europe Service  2 - 5 Day Courier Service - depending on destination.   -  NO CUSTOMS CHARGES FOR EUROPE

AIR EXPRESS  AND COURIER SERVICES AVAILABLE FOR ALL DESTINATIONS - please enquire if you need a faster service for your parcel.
           

INTERNATIONAL BUYERS PLEASE NOTE:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to purchase.

FOR INFORMATION ON DUTY AND TAXES we recommend the following website  http://www.dutycalculator.com/

UK & International - stock items are posted by the shipping method selected within 48 hours - where stock is currently unavailable at the time of purchase, you will be notified of an approximate delivery date or given the option of a full refund. Delivery times are not Guaranteed unless you select Guaranteed Delivery.

Custom Designed Logo and Initial seals have an engraving time of up to 7 days (or select Express Engraving for dispatch within 2 or 5 working days) - plus shipping time. International Shipping times vary according to country. Please see the Royal Mail Website for more information.

UK Delivery Special delivery (UK only) is not guaranteed for Saturday delivery by Royal Mail, although in our experience 99% do arrive on the Saturday morning. The Design Station cannot be held responsible for non delivery on a Saturday. If you require your items in a hurry, please do not use Normal Post, as if you item is delayed or lost, we are unable to issue a replacement seal and claim for loss for 30 working days - please use the 'Guaranteed Next Day' Delivery service. We can not accept responsibility for delayed parcels, or for parcels that have been delivered to an incorrectly supplied address.

Loss of Goods in Transit.
All goods are covered up to the value of £30 via ROYAL MAIL, items of higher value include extra insurance. Should customers not be available to receive goods on delivery the goods may be either left without signature or returned to the carriers depot. Liability will then be with the customer. In the event Royal Mail deem the parcel to be lost, The Design Station Ltd will offer a full refund or replacement once we are able to place a claim with them for the loss of goods. Please note orders can take time to trace and refunds or replacements cannot be issued until all efforts have been made to trace the parcel.

If your parcel is urgent, I recommend you use the guaranteed delivery services.