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Terms & Conditions

ACCEPTANCE OF AN ORDER

On placing an order through this website is notification that your agree with our terms and conditions. These terms and conditions will be updated occasionally, please check them before making your purchase.

PROOF

Unless specified, all designs with customisation are sent to the customomer via email for approval (usually within 24hours). Please respond ASAP with approval or alteration requests promptly to avoid delays, if we receive no response after 10 days, and do not respond to our follow-up emails, we reserve the right to engrave your design to the best of our ability and post out to you.  We will endeavour to contact you via email or telephone (if in the UK).  

PRICE

All prices are quoted in £ Sterling. All prices are exclusive of postage/shipping & packing (unless specified otherwise).. You will be given the total price of the transaction including carriage before you complete your purchase. There are no hidden extra costs. Prices are shown in the shopping cart ex VAT, which is added to your order on completion.

PAYMENT

UK Check Payments are no longer accepted. SAGEPAY payments are accepted in £ Sterling Only. When you have completed your selections you are automatically transferred to our secure server operated by SAGEPAY, which acts as a gateway for our merchant bank account with Lloyds TSB. As soon as the transaction is confirmed The Design Station receives an authorisation code from Sagepay. The secure server operated by Sagepay is acknowledged as an industry standard for applications requiring a high degree of security.

PASSING OF PROPERTY

The Design Station shall retain legal title to the products until all payment has been made in full by the Customer.

PASSING OF RISK

The risk on the Products shall pass to the Customer on delivery once the products have been received. 

DELIVERY

Any date or period for delivery shall be considered as indicative only if a product is in stock, we aim to send it out on your behalf to your specified delivery address within 2 days of your order. If we cannot dispatch an item shown to be in stock to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full. Items ordered which are shown as 'Out of Stock' will only be refunded minus the Sagepay/Bank transaction fees. Please do not order items show as being out of stock. The Design Station deliver worldwide on your behalf. The Design Station are not responsible for any deliveries sent outside the UK, we will send your gift on your behalf with Royal Mail (International Recorded or Standard Mail) and supply you with date of posting and your order tracking number - if applicable. Current carriage charges are at cost. We can not accept responsibility for delayed parcels, or for parcels that have been delivered to an incorrectly supplied address, an incorrect address invalidates our right to claim compensation on lost parcels. We do accept deliverys to APO AND PO Box numbers.  Orders returned due to non-delivery or refused delivery will not be re-shipped without further payment of additional re-shipping costs.
All Mail exported from the UK is liable for random Customs Inspections, although we appreciate that Customs do protect our borders, as a company we cannot be help accountable for delays caused in this manner.  Delivery times are only estimated  - No service is guaranteed - International transit times are estimated and assume no Customs delays or severe weather conditions. 

ACCEPTANCE

The Customer shall inspect the goods within a reasonable time after their receipt. (This does not however affect the customer's statutory rights).

GUARANTEE REFUNDS AND RETURNED GOODS

If any Products supplied should be defective or different from those ordered The Design Station will provide an immediate full refund or replacement on return of Products.  A small amount of Import duty may apply in some Non European countries. Please be aware, if non receipt is due to failure to pay import duty, we regret we will be unable to make a refund on your purchase. In placing your order you do accept liability for import tax if applicable. We will not accept responsibility for postal charges or lost items when returning non-defective goods (adequate postal insurance should be taken out by the customer).. If you return your order for any other reason within 30 days, a full refund will be given minus our postage and packing charge, plus a 20% admisistrative cost. All returned non-defective goods must be in stock condition and in the original packaging. Please note Engraved goods cannot be returned unless faulty and must be returned within 30 days of receiving your order. In the circumstance where we try to deliver your gift but an incorrect delivery address has been entered on your order form, we will contact you and offer you the option to have your order re-delivered, subject to a further shipping charge. Please address any returned Products to: The Design Station Ltd, HomeLeigh, The Nabb, St. Georges, TELFORD TF2 9BY United Kingdom.
 

NONE RETURNABLE ITEMS

If a product has been engraved, personalised or made to order, we are unable to offer an exchange or provide a refund unless faulty.  All silver jewellery, signet rings, Titanium and Zirconium Rings sold on our website are custom made and engraved to order.  For rings, please ensure you order the correct size to ensure a comfort fit.  We recommend the purchase of our Titanium/Zirconium Ring Sizing bands to ensure a comfortable fit.


CANCELLATION

The Design Station reserves the right to refuse any order or part of order or to require further or better information to enable it to evaluate or process the order. The Design Station accepts no liability for any failure to ship products where this results from it inability to do so or its decision on reasonable grounds not to do so, provided it takes all reasonable steps to notify the customer within 14 days of order placement that products will not be shipped as ordered.
As all our customised jewellery is custom designed and engraved to order, Cancellation prior to shipping or engraving will incur a 20% administration cost of the order value, plus a charge of £10 to cover artwork fee (or in the case of Bespoke Artwork, the fee as shown on your order form) to cover time, labour and administration fees. Unfortunately, once your proof has been approved and engraving has commence we are unable to refund your order.

DATA PROTECTION & PRIVACY

The Design Station will not pass any customer details to any third party. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name address phone number & email. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.. If you have any questions/comments about privacy, you should email us.

DISPUTE RESOLUTION

If the Customer has any complaint he or she should contact The Design Station Ltd or email the complaint via the link shown below. The Design Station agrees to respond promptly to all complaints in a fair and equitable manner. The Design Station and the Customer shall use their best efforts to negotiate in good faith and settle amicably any dispute that may arise out of the supply of Products or these Conditions. If the parties cannot settle any such dispute within 21 days it shall be determined by an independent third party jointly nominated by the parties ("the third party"). If the parties shall fail to nominate a Third Party within a further 7 days then the Third Party shall be nominated at the request of either party. The consumer is not compelled to take part in these proceedings. The Third Party shall act as an expert and not as an arbitrator whose decision (including as to costs) shall be final and binding upon the parties.

MATERIAL YOU PROVIDE TO US

If you send ideas, remarks, questions, data, graphics or the like to us, these will become the exclusive property of The Design Station Ltd. The Submissions will be deemed to be non-confidential and The Design Station shall be entitled to use or disclose the Submissions in any manner whatsoever, without liability or notice to you. The Submissions or any other information you send to the Site should not contain material which is offensive, pornographic, defamatory, blasphemous, unlawful or likely to infringe any applicable law, whether civil, criminal or religious. If you do not wish your design to be used on this site, please advise via email at the time of submition.
If you provide The Design Station Ltd with graphics, photographs, drawings or information to be used in any form, you hereby warrant that these do not infringe the rights of third parties and indemnify The Design Station Ltd against any action taken against The Design Station Ltd by any such third party. 

Please note, trademark and Copywright protected logos supplied and owned by the customer for engraving are exempt from these conditions.

LAW

These terms and conditions are governed and shall be interpreted in accordance with the laws of England and Wales.